Introduction & Overview
Conflict resolution is the process of resolving a dispute or conflict by meeting at least some of each side's needs and addressing their interests.
psychology
Key Scientific Theories
Dual Concern Model
Suggests that conflict resolution styles (competing, collaborating, compromising, avoiding, accommodating) are determined by concern for self and concern for others.
Principled Negotiation (Fisher & Ury)
Focusing on interests rather than positions, separating people from the problem, and inventing options for mutual gain.
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Evidence-Based Practices
1
Interest vs. Position Analysis
Take a recent disagreement and write down the stated positions (what each person said they wanted) and the underlying interests (why they wanted it).