Introduction & Overview
Active listening is more than just hearing words; it is a conscious, structured process of attending to both the verbal and non-verbal messages of the client. It requires high concentration, suspended judgment, and reflective responses that show the client they are truly understood.
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Key Scientific Theories
SOLER Framework (Gerard Egan)
Non-verbal active listening posture: Face the client Squarely, adopt an Open posture, Lean in, maintain Eye contact, and remain Relaxed.
Cognitive-Affective Processing of Listening
The cognitive process of decoding verbal statements while observing non-verbal cues (micro-expressions, tone, body language) to understand the emotional state.
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Evidence-Based Practices
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SOLER Self-Assessment
Practice sitting with a partner or reflecting in a mirror using the SOLER posture. Note down areas of physical tension.